How can we help?

Account or technical help

Include the email you use for the app, what you were trying to do, the approximate time and your browser. If you include a screenshot, hide personal content first. Do not send passwords, sign-in codes, API keys, card details or full resumes.

For extension issues, include the extension version and whether the problem occurred during connect, role selection or saving. Disconnecting the extension and signing out of the app are separate actions.

Payments

If a payment looks delayed, check your balance and transaction history before paying again. Include the purchase date, amount and receipt reference when contacting support.

Your data

Use the same support address to request access, correction, account export or deletion. Tell us which request you want to make; we may need to verify account ownership. The resume download feature is separate from an account-wide data export.

For a suspected privacy or security issue, describe the issue without including another person’s data. See Privacy for processing details and request options.

Product and pricing

Visit the product and pricing page for the setup offer and $5, $10 and $50 credit packages.